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Ability to write clearly and effectively present ideas, decisions, or actions.Ability to interact with and maintain relationships with individuals from all organization levels.Ability to prioritize multiple tasks and objectives to meet overall Business goals.Problem-solving skills: listening to, interpreting, and meeting the needs of others diagnosing and rectifying problems.Ability to organize and follow through with complete fulfillment of customer requests.Ability to resolve customer issues and build rapport on the phone.Ability to coordinate across multiple departments/locations as well as coordination of 3 rd party project responsibilities.Project management skills: defining objectives, creating timelines, scheduling and planning project resources, documenting processes, monitoring and evaluating project status.Ability to integrate technology and operational procedures into business processes.Knowledge of process improvement principles and methodologies.Ability to develop and use systems for organizing and maintaining information.Ability to use current MS Office applications, including advanced Excel.Knowledge of basic accounting principles, including AP, AR, sales and gross profit analysis.Associates degree (A.A.) from an accredited college or university 2-3 years of related experience or equivalent combination of education and experience.Completing any additional job duties as assigned by the supervisor.Identifies business requirements, communicates requirements to third-party providers and internal IT staff, documents processes, and works with all stakeholders to ensure functionality and that business requirements are met.

Facilitates the implementation of technology to improve Strategic Accounts processes (e.g., customer tracking databases, reporting tools, web tools).Manages the Central Bill data collection and production of quarterly rebate checks in an accurate and timely manner.Ensures complete and accurate documentation of Strategic Accounts programs, processes and procedures.

Serves as the liaison between the Strategic Accounts department and other internal departments to implement Corporate and DC processes required to support Strategic Accounts, including ensuring product availability, supporting AR in collecting from Accounts, supporting AP in payments to stores and/or vendors, working with DCs to ensure shipments meet Account specifications, etc.

Provides inside sales support for Strategic Accounts by fielding and responding to Account and store questions, requests for quotes, product crosses, shipping and billing issues, etc.

Provides administrative and clerical support for Strategic Accounts by maintaining records and correspondence preparing reports and coordinating processes associated with Strategic Accounts initiatives.

Collects and produces monthly performance data including, but not limited to, sales and margin information.

Supports the Strategic Accounts Department by on-boarding new accounts, assisting in setting up accounts in store systems, and providing program information and training to stores.

Manages the internal communication out to the Membership.

Supports the department in co-coordinating the sales function to include customer service, calculating monthly and quarterly customer rebates, sales and margin reporting.

We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, and Fujitsu, to provide our customers with world class products, technical expertise, and quality service.Īs a member of the Strategic Accounts Team, the Administrative Assistant is responsible for providing clerical support, sales support, and general administrative support to the department. Johnstone has been in business for over 60 years and has grown into an industry leader with 435 store locations and over $2.5 billion in annual sales. Johnstone Supply, Inc., the nation’s largest HVACR distribution Cooperative, has a great opportunity for a Strategic Accounts Administrative Assistant to join our team.